House Rules

Dear guest,

We are delighted that you have chosen our hotel and hope that you will spend a few wonderful days and find relaxation here. We naturally strive to make your stay at our hotel pleasant and relaxing so that you will look back fondly on your time with us. This also includes familiarising you with our House Rules, which form part of our General Terms and Conditions, and which you recognise with binding and obligatory effect. You can look forward to experiencing a well cared-for, clean and technically and spatially very well appointed establishment. We need your support to ensure that remains that way for you and all of our guests.

I. Arrival and departure

On your arrival day, the rooms will be available to you from 2.00 pm. If you would like to arrive earlier, please contact us in advance so that we can offer you your room ready for occupancy on the desired date. We require your valid identification document for your arrival in order to comply with the registration regulations for accommodation guests laid down by law. Furthermore, you are welcome to inform us of your desired breakfast time at check-in and, if necessary, to address any special requests to us. Please also note our list of services. You can organise your departure either one day in advance or comfortably on the morning of the day of departure. We will gladly prepare your bill for you. Please plan a moment for checking out so that any questions that may arise can be clarified at your leisure. You can pay in cash (banknotes only up to 200,00 €) or by EC card. We will receive your room key on the day of departure. We ask you to leave your room by 10.00 am in order to give us the opportunity to prepare the room for the next guest. Outside these hours, we offer a luggage storage service at reception. We assume no liability for luggage we store temporarily.

II. Parking

Our hotel has an on-site car park for guests, with 20 parking spaces and 2 parking spaces for the disabled. The car park is only accessible via a barrier (see III.). Parking is free for you as a guest. You do not have fundamental rights to a specific parking space, except parking spaces for the disabled. The Road Traffic Regulations (StVO) apply throughout the grounds. The grounds and car park are private property and subject to our householder’s rights. You must follow any instructions from hotel staff on the parking rules and on parking your car. Escape and rescue routes are marked as such and must be kept clear at all times. Cars parked illegally or incorrectly shall be removed at the holder’s cost. You park your car at your own risk. The hotel does not accept liability for damages incurred by you and/or your car while you park here. Use of the hotel’s parking spaces does not result in any insurance-related claims. There are other public parking spaces in the immediate vicinity of the hotel.

III. Access to the car park.

The car park can only be accessed by passing a barrier. You need a special access card to do so, which you will receive when you check in at reception. If you are arriving outside the opening hours, your access card will be waiting for you in your hotel room. During our reception opening hours, our employees will open the barrier at the push of a button. Please use the blue terminal at the barrier entrance (keep bell or barrier card in front).

IV. Key
The hotel provides you with a key for your room for the duration of your stay. It must be returned to reception on your departure day. We can provide you with a second key on request if two people are sharing a room. With your room key you have access to your hotel room, to the entrance on the north side of the hotel (parking lot) and during the opening hours of the reception also to the south entrance (Alte Straße 4). Outside opening hours, the southern exit is closed and can only be used as an emergency exit. On the day of departure, the key must be returned to the reception desk or deposited in the house mailbox (close to the reception desk). A high-quality locking system is installed throughout the entire hotel. As a result, making and replacing lost keys is extremely expensive. If you lose a key, we will charge you a replacement fee of € 90.00 per key.

V. Beds and towels

We are an environmentally friendly hotel and change your bed linen and towels as required and requested. Leave your towels on the floor if you want them replaced, or hang them up to continue using them. If you require additional towels or need an extra bed linen change, you can request this for an additional fee at our reception.

VI. Room inventory and damage

There is a room inventory list in every room. Please report any damaged and/or missing inventory items immediately after your arrival, i.e. on your day of arrival. For damages in the room you can fill out the enclosed repair card and hand it over to the hotel staff. We will arrange for the fastest possible repair or, alternatively, provide temporary relief until a professional repair has been carried out, so that you continue to feel completely at ease. Retrospective complaints/damage reports will not be accepted and therefore attributed and billed to you. Removal of inventory from rooms is prohibited and will be subject to a fine and payment of the replacement value (in the event of damage) of the inventory item(s).

VII. Cleanliness/Cleaning

The rooms are cleaned daily during your stay. Please also ensure that your rooms are kept clean above and beyond the daily basic cleaning. On your day of departure, we ask you to clear the rubbish you leave behind into the appropriate disposal containers provided in the room. We will invoice you the costs incurred for cleaning rooms in the event of excessive soiling/littering. If you require additional rubbish bags, please ask at reception. Please note that we will charge you for disposal of any commercial rubbish. Toiletries must only be disposed of in the hygienic bins provided in every bathroom in the hotel. We will charge you based on the actual costs incurred and lost rental income for the room and resultant damages to the building or the disposal drains in the event of improper disposal.

VIII. Valuables

Each room has a lockable cabinet. We expressly remind you that this cabinet does not meet insurance law standards. Valuables can be kept in the hotel safe in reception, which meets insurance-relevant requirements.

IX. Smoking

All rooms/corridors and public areas are equipped with smoke detectors. As a result, smoking is prohibited everywhere in the hotel. In the event of any violations of this regulation, we will charge you € 75.00 plus the price of an additional night’s stay to compensate for the inability to rent the room for the following 2 days. Where the smoke detectors were triggered by smoking in spite of the regulations, we will also charge you for the resulting financial damages for the fire brigade deployment, personnel deployment, clearing the building, inability to rent the rooms etc..

X. Fire precautions/Fire alarm

Fire prevention (no open fires in rooms, no smoking, no third-party electrical appliances) is our top priority. We assume that every guest will behave cautiously and prudently. We ask you to notify our staff immediately of any problems you notice. Please read the fire extinguishing regulations and how to use the fire extinguishers to prepare you in the event of a fire alarm. Please check out the escape routes in advance and find the fastest escape route from your room.

XI. ELEVATOR SYSTEM (ELEVATOR)
If problems arise with the lift system or if rescue measures have to be carried out, the personnel present are trained in the necessary measures to be taken. Outside the opening hours (20.00 – 07.00) of the reception, the lift system is out of service.

XI. Breakfast and dinner

Guests can enjoy our varied themed breakfast from 7.00 am – 10.00 am Monday to Friday , on weekends and on public holidays  from 7.3 am – 10.30 am. The buffet is all-you-can-eat, but guests are not allowed to take food for a full day with them. If you require catered food for the day (packed lunch etc.), we can arrange it for an additional fee. Please tell reception if you need catered food at least one day in advance. If you decide to have a wellness breakfast, we will be happy to prepare it for you fresh in the morning. Please arrange your special request with the reception at least one day in advance so that you to avoid unnecessary delays for you. You can see our culinary offer for the evening on our separate menu card. Please make your selection 1 day in advance or by 10.00 am at the reception on the same day.

XII. Peace and quiet at night

To show consideration for all other guests, we ask you not to be loud in hotel rooms, on the floors and outside the hotel between the hours of 10.00 pm and 6.00 am, to enable others to sleep peacefully at night. In the event of conflicts, we reserve the right to confiscate sources of noise until you depart.

XIII. Internet/Wi-Fi

Wireless Internet is available at the hotel for a fee. You will receive an access code to use the Internet with your own device for the period required. Guests use the Internet at their own risk. The hotel shall not accept any liability. Use of illegal sites can be attributed to users via room location, and the hotel will report abuse of the Wi-Fi service to the police.

XIV. Visitors

Persons who have not booked rooms in the hotel are allowed to visit our guests. However, visitors must be registered with reception first, and are also subject to our House Rules and must show consideration. Your visitors must leave the building by 10.00 pm at the latest. If the visitors leave later, we shall charge you (the booked guest) an additional surcharge for each visitor (double room and/or extra bed).

XV. Alcohol, illegal drugs and weapons

Excessive consumption of alcohol, and taking drugs or weapons of any kind into the hotel will lead to immediate expulsion and exclusion from the hotel and property. In any case, the responsible authorities will be notified immediately and a police report will be filed.

XVI. Liability

Nobody damages or loses things on purpose. However, sometimes things break or get lost. We would like you to inform us of the resulting damage or loss, so we do not have to discover it after your departure or during final cleaning. The hotel shall only be liable for the resulting damage in the event of grossly negligent culpability in its fulfilment responsibilities. Guests use their own electrical appliances at their own responsibility. The hotel shall not accept any liability for loss, damages etc..

XVII. Accessing and exiting the hotel room

As we naturally respect your privacy, our employees will not generally enter your room without your consent. In spite of this, our personnel must enter your room to clean the room. If you hang up a ‘Do not disturb’ sign on the door, we will respect that. However, if you leave it on the door, you must accept that your room will not be cleaned on that day. In the event of emergencies, our employees also reserve the right to enter your room without your consent – even if you are not there.

XVIII. Commercial film and photography

Commercial film and photography is only permitted in the rooms and grounds with prior written consent from the hotel management.

XVIX. Pets

Pets are welcome on request and for an additional fee of € 10.00 per day. Please let us know if you intended to bring pets with you in advance.

XX. Children/Supervisory responsibility

We love hosting your children and always strive to make their stay in our hotel as pleasant as possible as a home away from home, especially for kids. However, please note that we have no supervisory responsibility for your children per our contractual agreements, and we will not take responsibility for them , even in individual cases. In accordance with your own legal supervisory responsibility, we therefore urge you to ensure that your children are instructed and supervised appropriately for their age. Please also see our separate playroom rules.

XXI. Emergencies

Our fire alarm is a loud audible signal. When it sounds, you are not permitted to return to your room. You must leave the hotel as quickly as possible via the designated escape routes. You must only use the stairs and emergency stairways to do so. Under no circumstances may you use the lifts. Emergency exits are marked accordingly. All escape maps are hung at the reception and in the rooms, as well the corresponding corridors. The emergency assembly point is in the car park (north of the hotel). The emergency numbers 110 and 112 are known throughout Germany. For technical emergencies (freeing from stuck lift, accidents or power failure, etc.), outside reception opening hours, you can reach a responsible employee at the emergency number 0162/8571539.

XXII. Other behaviour

While staying at our hotel, we ask you to behave in an environmentally-friendly manner, especially when it comes to water and electricity.

When you leave the hotel room, please close the windows and doors and switch the light and TV off.

We ask our guests to be circumspect and not to endanger other guests. Please do not slide down banisters, throw items out the window or climb over windowsills and external railings.

For hygienic reasons, guests should wear shoes and be dressed appropriately when entering the breakfast room.

If you forget personal items when leaving the hotel, we will be happy to send them to your address on the registration certificate on request if you pay the postage.

XXIII. VIOLATIONS OF THE HOUSE RULES

The hotel management is entitled to expel or exclude guests from further accommodation who break the law in the hotel or on the grounds, or who repeatedly violate the House Rules, without reimbursing costs. Our employees are empowered to issue instructions to our guests with regard to compliance with the House Rules. We ask you to note this and always follow any such instructions.

In the event of inconsistencies or queries, the employees at reception are available daily from 8.00 am – 8.00 pm. If you have questions on your stay at our hotel, you can contact one of our employees at any time. Thank you for your support and cooperation.

We wish you a pleasant stay at

Landhotel Kräuterberg’l Kreischa.